Mimi Robots FAQ – Setup, Maintenance, & Real-Life Usage Answers
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General
Introduction & Basics
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Setup & Navigation
Getting Started & Movement
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Maintenance & Battery
Daily Care & LiFePO4
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Warranty & Returns
Coverage & Procedures
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Support & Troubleshooting
Quick Fixes & Guidance
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Payment & Subscriptions
Plans & Pricing
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Industries & Use Cases
Where Mimi Robot One Shines
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Real-Life Usage & Multi-Robot Coordination
Advanced Scenarios
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Data & Privacy
Security & Transparency
General
What is Mimi Robot One, and who benefits from it?
Mimi Robot One is an autonomous service robot designed to offload repetitive tasks—like delivering food, drinks, or documents—so staff can focus on higher-value work. It’s versatile enough for different Industries such as restaurants, hotels, offices, bars, internet cafés, massage salons, and more.
Does Mimi Robot One operate outdoors or on streets?
No. It’s specifically engineered for indoor environments with stable temperature and humidity. Exposing it to outdoor conditions or public streets is not recommended and may void warranties.
Technical Setup & Navigation
Does Mimi Robot One require overhead markers or floor codes?
No. It uses 3D camera + LIDAR with SLAM (Simultaneous Localization and Mapping), navigating tracklessly in corridors as narrow as 80cm. This reduces installation time and overhead costs.
Can it integrate with elevators or automatic doors?
Not at this time. Mimi Robot One currently doesn’t offer elevator or door integration, so multi-floor service through elevator controls or automatic doors isn’t available. If you have specific needs, feel free to contact us—we’re always exploring new solutions.
How does multi-robot scheduling work?
Our multi-machine scheduling feature coordinates multiple Mimi Robot One units in the same area, preventing collisions and optimizing routes. This is ideal for larger venues or peak hours.
Can staff rename the robot or change voice prompts?
Yes. You can customize voice prompts for different languages or greetings. Renaming the robot is also possible—our support team can guide you through the software adjustments.
Maintenance & Battery
What’s the recommended daily maintenance routine?
Quick Wipe-Down: Remove dust or smudges from sensors and trays.
Tray Cleaning: If used for food or drinks, sanitize the trays thoroughly.
Wheel Check: Spin wheels to ensure no debris is caught in the suspension.
How long does the battery last, and how do I charge it?
Mimi Robot One runs up to 10 hours on a LiFePO4 battery. It automatically returns to its dock when low, typically taking 3–4 hours for a full recharge.
Is LiFePO4 battery technology safer than standard lithium-ion?
Yes. LiFePO4 offers higher temperature resistance, longer cycle life (~2,000 cycles), and a reduced risk of thermal runaway. Visit our Battery Safety page for in-depth guidelines.
Any tips for long-term storage or idle periods?
If you won’t use Mimi Robot One for over a month, store it in a cool, dry area. Perform a monthly partial discharge and recharge to help maintain battery health.
Branding & Customization
Can I customize Mimi Robot One’s appearance or add a logo?
It’s not possible to apply your own stickers or wraps. Instead, please contact us for brand customization options. Unauthorized modifications may void your warranty.
Does the robot support brand colors in its interface?
Yes. We can incorporate your chosen accent colors (like #F0006E) into the on-screen interface or LED indicators, provided it doesn’t affect visibility. Contact us for more details.
Can the robot greet customers with our brand name or slogan?
Absolutely. Voice prompts and short greetings can be tailored to your brand’s personality. Reach out to our support team for help with voice customization.
Warranty & Returns
How long is the warranty, and what’s covered?
There’s a 12-month limited warranty for manufacturing defects (e.g., sensor malfunctions, battery issues). Wear and tear, unauthorized modifications, or accidental damage aren’t covered. Refer to our Warranty & Returns page for full details.
What if I need to return the robot or request a refund?
You have 30 days from purchase to return Mimi Robot One in original condition, with all accessories. Check our Refund Policy for specifics on restocking fees or shipping costs.
Are shipping costs covered for returns or repairs?
Generally, the customer covers return shipping unless there’s a verified manufacturing defect. For in-warranty repairs, we’ll guide you through the process.
Can I replace just the battery if it fails?
Yes. If it fails within warranty, we’ll replace it. Outside of warranty, you can purchase a new LiFePO4 pack through our authorized channels.
Payment & Subscriptions
Do you offer a subscription or monthly retainer model?
Yes. We provide flexible payment options—either a one-time purchase or a subscription plan (setup fee + monthly retainer). Contact sales for more details on pricing structures.
Support & Troubleshooting
Where do I find self-service resources?
Our Maintenance and Battery Safety pages cover daily upkeep, recommended operating conditions, and advanced tips. For quick fixes, see our Support page or this FAQ.
How do I contact support if I need personalized help?
- Email: support@mimirobots.com
- Phone: +49 151 2000 5555
Include your order number, serial number, and a detailed issue description. Photos or short videos help us troubleshoot faster.
What if the robot stops mid-delivery or displays an error code?
Check for obstacles, confirm the emergency stop switch isn’t engaged, and reboot if necessary. If the error persists, contact support with the code displayed.
Can I update firmware on my own?
Yes. If connected to Wi-Fi, Mimi Robot One may auto-check for updates. Otherwise, our team can guide you through manual updates. Some updates install automatically; others might require short downtime or a confirmation step.
Industries & Use Cases
Restaurants, Imbisses, Bars
Mimi Robot One handles deliveries, freeing servers and bartenders to focus on hospitality. Shock-absorbing suspension prevents spills, even in tight, busy aisles.
Hotels, Resorts, KTV & Massage Salons
Multi-floor integration lets it discreetly bring towels, snacks, or drinks. Staff can remain focused on guest comfort or entertainment, preserving the desired atmosphere.
Offices & Internet Cafés
From coffee runs to document deliveries, the robot eases daily tasks so employees or tech staff can concentrate on core responsibilities. Remote workers appreciate timely refreshment service without staff interruptions.
Foot Massage Clubs
Mimi Robot One quietly brings refreshments or extra towels, maintaining a serene environment. Therapists can stay engaged in providing a relaxing session.
Real-Life Usage & Multi-Robot Coordination
Can I run multiple Mimi Robot One units at once?
Yes. Our multi-machine scheduling system coordinates routes to avoid collisions, perfect for peak hours or large venues needing multiple robots.
How do staff handle emergency stops or overrides?
An emergency stop switch is accessible on each robot. Train employees on when and how to use it. Releasing the switch and rebooting usually restores normal operation.
Is the robot able to carry hot liquids or fragile items?
Yes. The shock-absorbing suspension reduces spills, making it safer for soup, coffee, or glassware. Still, staff should pack items securely, especially if they’re fragile.
Data & Privacy
Does Mimi Robot One store or share camera footage?
No. The 3D camera is used for real-time navigation and obstacle detection. We don’t store or transmit footage.
Are staff or customer faces recorded?
No. The robot’s camera is for spatial awareness only, not for identifying faces. Our focus is on safe navigation, not surveillance.