Mimi Robot One Warranty & Returns – Reliable Support for Your Robot

Overview

We want you to feel confident using Mimi Robot One in your day-to-day operations. This page explains how we handle warranty coverage, returns, and replacements. If you have any questions or need assistance, feel free to contact us at any time.

1. Warranty Coverage

1.1 Duration

  • 12-Month Limited Warranty: Mimi Robot One is covered against manufacturing defects for one year from the date of purchase. You’ll need to provide proof of purchase (e.g., order confirmation or invoice) to confirm eligibility.

1.2 What’s Covered

  • Manufacturing Defects: Internal malfunctions, sensor failures, or battery defects stemming from faulty materials or workmanship.
  • Replacement Parts: If a specific component is defective, we may replace just that part rather than the entire robot.

1.3 What’s Not Covered

  • Normal Wear & Tear: Cosmetic marks or everyday usage scratches.
  • Unauthorized Modifications: Opening the casing, altering wiring, or adding third-party components without approval may void your warranty.
  • Environmental Damage: Operating the robot outside recommended temperature/humidity ranges, or exposing it to water/extreme conditions.
  • Accidental Damage: Drops, collisions, or mishandling not caused by a manufacturing defect.

(Tip: Always follow recommended maintenance and operating guidelines to keep your warranty valid.)

2. Returns & Refunds

2.1 Return Window & Condition
If you need to return Mimi Robot One for any reason within 30 days of purchase, please ensure it’s in its original packaging with all accessories. If there’s extensive damage or missing items, a restocking fee may apply.

2.2 Return Process

  1. Contact Us: Reach out via email or phone, providing your order details and reason for return.
  2. Authorization: We’ll supply a Return Merchandise Authorization (RMA) number if the request meets our criteria.
  3. Shipping: Securely pack Mimi Robot One in its original box (or suitable packaging). Attach the RMA label, then ship with a recommended carrier.
  4. Inspection: Once received, we’ll inspect the robot to confirm it meets return requirements.
  5. Refund or Exchange: If approved, we’ll process your refund (minus any applicable fees) or arrange a replacement.

2.3 Refund Policy
For more detailed information on refunds, including how partial refunds may be handled, please refer to our Refund Policy page.

(Note: In most cases, shipping costs for returns are the customer’s responsibility unless the issue is due to a verified manufacturing defect.)

3. Repairs & Replacements

3.1 In-Warranty Repairs

  • Diagnostic Check: Our team will evaluate any reported defect. If it’s confirmed to be a manufacturing issue, we’ll repair or replace the necessary components at no extra cost.
  • Turnaround: Repair times vary based on part availability and shipping, but we strive to minimize downtime so you can resume normal operations quickly.

3.2 Out-of-Warranty Repairs

  • Paid Service: If the warranty period has expired or the problem isn’t covered, we offer repair services at a reasonable rate. You’ll receive a cost estimate before we proceed.
  • Spare Parts: We keep essential components in stock to expedite repairs whenever possible.

4. Contact & Support

For warranty inquiries, returns, or technical guidance, please reach out using the contact details below. Having your order number and relevant documents ready will help us assist you more efficiently.

5. Final Notes

  • Local Regulations: In some regions, consumer protection laws may offer additional rights. Where applicable, those laws take precedence.
  • Policy Updates: We may revise this policy from time to time. Any changes will appear on this page, so please check back periodically.

By following these guidelines, you can keep Mimi Robot One running smoothly and address any concerns promptly. We appreciate your trust and remain dedicated to ensuring you have a positive experience with our robotics solutions.