Mimi Robot One Support – Help, Maintenance, & Warranty

Overview

We want to ensure Mimi Robot One operates smoothly in your daily workflow, whether you run a restaurant, office, or any other environment. This page outlines our self-service resources, contact methods, and troubleshooting steps to keep your robot performing at its best. If you ever need direct assistance, our support team is here to help.

1. Self-Service Resources

Maintenance & Battery Safety

  • Maintenance Page: For daily cleaning tips, routine checks, and recommended operating conditions.
  • Battery Safety Page: Covers LiFePO4 battery care, charging guidelines, and warning signs to watch for.

Warranty & Returns

  • Warranty & Returns Page: Explains coverage details, return steps, and how to request repairs or replacements if you suspect a manufacturing defect.

Features & FAQ

  • Features Page: Learn more about Mimi Robot One’s capabilities, from 3D camera navigation to shock-absorbing suspension.
  • FAQ: Quickly address common questions about setup, multi-mode operation, or minor navigation hiccups.

(Tip: Bookmark these pages for quick reference, so you can solve most routine issues without waiting on support.)

2. Contact Methods

Email

  • support@mimirobots.com
    Send a detailed description of your question or issue. Attach photos or short video clips if that helps illustrate the problem. Including your robot’s serial number and purchase info can speed up resolution.

Phone

  • +49 151 2000 5555
    For direct conversation with a representative, call our support line. Have your order details handy for faster assistance.

(Note: If you have more in-depth issues or visuals to share, emailing first is often best. Our team can then provide step-by-step guidance or schedule a follow-up call.)

3. Common Issues & Quick Fixes

  1. Navigation Errors

    • Check Sensors: Ensure the 3D camera and LIDAR are clear of dust or smudges.
    • Reboot: Power off Mimi Robot One for 30 seconds, then restart to reset navigation.

  2. Reduced Runtime

    • Charging Contacts: Wipe any dust off the docking station and robot’s contact points.
    • Partial Charges: Confirm Mimi Robot One completes a full charge cycle if possible.

  3. Unexpected Stoppage or Alerts

    • Obstacle Blockage: Confirm there’s no clutter around the robot or narrow corridors blocking it.
    • Emergency Stop: If triggered accidentally, release it and reboot.

(Tip: For more detailed troubleshooting, see Maintenance Page or contact us directly.)

4. Firmware & Software Updates

Check for Updates

  • Periodic Refresh: Mimi Robot One’s firmware may receive occasional updates improving navigation or battery management. If connected to Wi-Fi, it can alert you when an update is available.
  • Manual Check: If you suspect outdated software, email our support team with your current firmware version for advice.

Installation

  • Auto or Manual: Some updates install automatically; others may require a short downtime or manual approval. Follow on-screen prompts or contact us for guidance.

5. Additional Support Options

  • Extended Documentation: If you need advanced user manuals or deeper technical details, our team can provide additional PDFs on request.
  • Out-of-Warranty Repairs: For repairs beyond the warranty period, email us for a cost estimate. We keep essential parts in stock to minimize downtime.

(Tip: Always use official parts and authorized technicians to protect your warranty and ensure safe operation.)

Conclusion

Your success with Mimi Robot One matters to us. Whether you have a simple question, need troubleshooting, or suspect a warranty issue, we’re here to help. Use the self-service resources above or contact us by email or phone for direct assistance. We appreciate your trust in Mimi Robot One and look forward to supporting you as you integrate autonomous service solutions into your business.